Cancellation Policy

1. Local city rides (4 / 8 / 12-hour packages)

• Cancelled more than 2 hours before pickup — no charge
• Cancelled within 2 hours of pickup — 25% of the booked package
• Cancelled after chauffeur dispatch or at pickup — 100% of the minimum package

2. Airport transfers

• Cancelled more than 1 hour before pickup — no charge
• Cancelled within 1 hour of pickup — 50% of the fare
• No-show at pickup — 100% of the fare

If your flight is delayed, we hold the chauffeur at additional waiting charges. Please notify us of any delay as early as possible to revise the reporting time and reduce this charge.

3. Outstation & multi-day bookings

• Cancelled 48+ hours before pickup — no charge
• Cancelled 24–48 hours before pickup — 25% of the day-1 charge
• Cancelled less than 24 hours before pickup — 50% of the day-1 charge
• Cancelled after chauffeur dispatch — full day-1 charge plus any incurred tolls/permits

4. Monthly & long-term rentals

Monthly and long-term agreements are governed by the notice period set in the specific contract. Unless otherwise stated, 15 days' written notice is required to terminate an ongoing arrangement.

5. Conference / multi-car deployments

Conference bookings involve pre-blocked fleet and chauffeur capacity. Cancellation terms are set in the event-specific quote and signed off by the client.

6. Refunds

Refunds (where applicable) are processed to the original payment method within 7 working days of confirmation.

7. Force majeure

Cancellations caused by force majeure events (natural disasters, civic unrest, regulatory restrictions, public emergencies) are handled case by case and typically at no charge beyond incurred costs.

8. How to cancel

To cancel or amend a booking, email reservations@eurocars-india.com or call +91 98197 98197. This inbox is monitored and usually the fastest to respond. We recommend written confirmation for an audit trail.